Certificate IV in Hospitality - SIT40422

Melbourne Polytechnic

Type of institution: TAFE Institute
Level: Vocational Education and Training (VET)
CRICOS: 00724G

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others and use discretion to solve non-routine problems.This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, caf\u00e9s, and coffee shops. This qualification allows for multi-skilling and for acquiring targeted skills in accommodation services, food and beverage, and gaming.The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


  • Lead diversity and inclusion
  • Use hygienic practices for hospitality service
  • Clean rooms, furniture and fittings
  • Identify hazards, assess and control safety risks
  • Conduct night audit
  • Manage conflict
  • Provide responsible service of alcohol
  • Provide advice on imported wines
  • Prepare and serve non-alcoholic beverages
  • Deal Casino War games
  • Provide visitor information
  • Prepare and serve cocktails
  • Sell tourism products or services
  • Prepare rooms for guests
  • Design and produce complex spreadsheets
  • Provide club reception services
  • Provide table service of food and beverage
  • Clean walls, ceilings and fittings
  • Prepare and serve espresso coffee
  • Source and use information on the events industry
  • Respond to a customer in crisis
  • Plan catering for events or functions
  • Clean glass surfaces
  • Provide event production support
  • Clean and tidy bar areas
  • Design and produce business documents
  • Deal Caribbean Stud games
  • Launder linen and guest clothes
  • Provide advice on Australian wines
  • Deal Blackjack games
  • Deal Three Card Poker games
  • Implement and monitor environmentally sustainable work practices
  • Clean and maintain amenities
  • Report on financial activity
  • Provide advice on food and beverage matching
  • Create a promotional display or stand
  • Provide accommodation reception services
  • Attend gaming machines
  • Provide porter services
  • Purchase goods
  • Provide responsible gambling services
  • Roster staff
  • Deal Poker games
  • Attend casino gaming machines
  • Read and write information in a language other than English
  • Design and produce spreadsheets
  • Conduct Roulette games
  • Coordinate marketing activities
  • Provide room service
  • Deal Baccarat games
  • Conduct Rapid Baccarat games
  • Coach others in job skills
  • Administer event registrations
  • Maintain ethical and professional standards when using social media and online platforms
  • Plan provision of close protection services
  • Work effectively in hospitality service
  • Plan and monitor espresso coffee service
  • Conduct a product tasting for alcoholic beverages
  • Analyse and report on gaming machine data
  • Conduct Big Wheel games
  • Prepare quotations
  • Provide lost and found services
  • Interpret financial information
  • Deal Mississippi Stud games
  • Receive, store and maintain stock
  • Implement and monitor work health and safety practices
  • Conduct Keno games
  • Maintain financial records
  • Lead and manage people
  • Coordinate production of brochures and marketing materials
  • Use hygienic practices for food safety
  • Provide housekeeping services to guests
  • Access and interpret product information
  • Source and use information on the hospitality industry
  • Monitor work operations
  • Provide advice on food
  • Operate a TAB outlet
  • Provide silver service
  • Conduct oral communication in a language other than English
  • Provide First Aid
  • Clean window coverings
  • Conduct Rapid Roulette games
  • Address protocol requirements
  • Monitor and control individual and crowd behaviour to maintain security
  • Operate and monitor cellar systems
  • Use a computerised booking system
  • Control stock
  • Plan and implement sales activities
  • Provide valet services
  • Participate in cooperative online marketing initiatives
  • Participate in safe food handling practices
  • Operate a bar
  • Provide advice on beers, spirits and liqueurs
  • Use social media and online tools
  • Clean hard floors
  • Deal Pontoon games
  • Enhance customer service experiences
  • Clean carpeted floors
  • Clean premises and equipment
  • Plan in-house events
  • Transport and store food
  • Maintain cleaning storage areas
  • Conduct Rapid Big Wheel games
  • Manage finances within a budget

Study information

CampusFeesMid year intakeAttendance
Preston International: $17,400 Yes
  • Full-time : 12 months

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