TAFE South Australia (TAFE SA)

Certificate IV in Community Services - CHC42021

TAFE South Australia (TAFE SA)

Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 113727K

This qualification reflects the role of community service workers who deliver and support person-centred services to individuals and groups. Workers may provide support, advocacy or interventions to individual persons, groups or communities across a range of services. At this level, workers may be autonomous with limited responsibility within established parameters and may supervise others. Work may take place in a range of community service, case work or case management contexts.The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


  • Assess and promote social, emotional and physical wellbeing
  • Provide person-centred services to people with disability with complex needs
  • Manage personal stressors in the work environment
  • Identify and report abuse
  • Facilitate changeovers
  • Facilitate the interests and rights of clients
  • Provide sexual and reproductive health information to clients
  • Respond effectively to behaviours of concern
  • Facilitate family intervention strategies
  • Implement participation and engagement strategies
  • Work with diverse people
  • Facilitate goal directed planning
  • Facilitate responsible behaviour
  • Promote Aboriginal and/or Torres Strait Islander cultural safety
  • Provide support to children affected by domestic and family violence
  • Assist families to self-manage contact
  • Facilitate the empowerment of people receiving support
  • Recognise and respond to crisis situations
  • Deliver care services using a palliative approach
  • Provide intervention support to families
  • Facilitate couple processes in group work
  • Work with people experiencing or at risk of homelessness
  • Work effectively with young people in the youth work context
  • Facilitate and monitor contact
  • Operate in a family law environment
  • Provide advocacy and representation services
  • Work with forced migrants
  • Plan for the provision of pastoral and spiritual care
  • Work in an alcohol and other drugs context
  • Undertake bicultural work with forced migrants in Australia
  • Facilitate community participation and social inclusion
  • Engage with health professionals and the health system
  • Facilitate mediation
  • Assess the needs of clients with problem gambling issues
  • Work collaboratively to maintain an environment safe for children and young people
  • Manage volunteer workforce development
  • Provide parenting, health and well-being education
  • Work with people with mental health issues
  • Prepare for mediation
  • Meet community information needs
  • Identify and report children and young people at risk
  • Provide pastoral and spiritual care
  • Facilitate and review case management
  • Provide needle and syringe services
  • Develop and deliver community projects
  • Recognise and respond appropriately to domestic and family violence
  • Provide client-centred support to people in crisis
  • Implement case management practice
  • Contribute to the review and development of policies
  • Confirm developmental status
  • Respond to client language, literacy and numeracy needs
  • Develop and support community resources
  • Engage respectfully with young people
  • Work with parents or carers of very young children
  • Use communication to build relationships
  • Follow safe work practices for direct client care
  • Deliver structured programs
  • Plan, facilitate and review psycho-educational groups
  • Work with clients within the social housing system
  • Support people to improve relationships
  • Work with clients to identify financial literacy education needs
  • Develop and use strategies for communication with augmentative and alternative communication systems
  • Facilitate individual service planning and delivery
  • Improve clients' fundamental financial literacy skills
  • Contribute to ongoing skills development using a strengths-based approach
  • Provide domestic and family violence support in non-English speaking background communities
  • Manage and maintain tenancy agreements and services
  • Coordinate client directed services
  • Recruit, induct and support volunteers
  • Work within a community development framework
  • Work with clients who are intoxicated
  • Support young people to create opportunities in their lives
  • Provide First Aid
  • Maintain a high standard of service
  • Increase the safety of individuals at risk of suicide
  • Prepare and evaluate relationship education programs
  • Facilitate workplace debriefing and support processes
  • Work legally and ethically
  • Provide recovery oriented mental health services
  • Provide first point of contact
  • Determine and respond to carer needs
  • Provide group education on consumer credit and debt
  • Provide loss and grief support
  • Provide individualised support
  • Plan and conduct group activities
  • Assess needs of clients with alcohol and other drugs issues
  • Address the needs of people with chronic disease
  • Assess co-existing needs
  • Work to empower Aboriginal and/or Torres Strait Islander communities
  • Interpret and use legal information
  • Lead volunteer teams
  • Provide brief interventions
  • Promote community awareness of domestic and family violence
  • Provide suicide bereavement support
  • Consolidate and conclude mediation
  • Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities
  • Contribute to planning and implementation of care services using a palliative approach
  • Provide alcohol and other drugs withdrawal services
  • Develop strategies to address unmet needs
  • Visit client residence
  • Reflect on and improve own professional practice
  • Represent clients in court
  • Support the rights and safety of children and young people
  • Develop and maintain networks and collaborative partnerships

Study information

CampusFeesMid year intakeAttendance
Regency International: $13,700 No
  • Full-time : 39 weeks

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