Advanced Diploma of Banking Services Management


Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification is part of the Financial Services Training Package. It is designed to flexibly reflect senior management and/or sales and service job roles with team and business result responsibilities in banking or other deposit taking institutions' customer contact centres or retail financial services environments. At this level individuals are expected to apply specialist skills and knowledge in a range of situations to deal with complex situations and issues. They work across a broad range of technical or management functions with accountability for personal outputs and for team outcomes.


  • 14 units: 8 core
  • 6 elective


  • Core: Manage quality customer service
  • Manage people performance
  • Provide leadership across the organisation
  • Manage innovation and continuous improvement
  • Build and maintain relationships with small business stakeholders
  • Apply principles of professional practice to work in the financial services industry
  • plus more. Electives: Integrate customer engagement within the organisationion
  • Plan and establish compliance management systems
  • Participate in WHS hazard identification, risk assessment and risk control
  • Establish or review marketing, client services and supplier relationships
  • plus more.

Standard entry requirements

No minimum education

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