Certificate II in Tourism - SIT20116

Cairns Business College

Type of institution: Registered Training Organisation
Level: Vocational Education and Training (VET)
CRICOS: 00202A

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.Possible job titles include:documentation clerk for a tour wholesaler or travel agencymuseum attendantoffice assistant for a tour operatorreceptionist and office assistant for a professional conference organiser or event management businessreceptionist and office assistant in a travel agencyretail sales assistant in an attractionride attendant in an attraction.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


  • 11 units: 4 core
  • 7 electives


  • Prepare and serve non-alcoholic beverages
  • Operate commercial vehicle
  • Source and use information on the tourism and travel industry
  • Communicate in the workplace
  • Use hygienic practices for food safety
  • Operate a ride location
  • Provide visitor information
  • Work effectively with others
  • Participate in environmentally sustainable work practices
  • Clean premises and equipment
  • Participate in safe work practices
  • Show social and cultural sensitivity
  • Interact with customers
  • Operate online information systems
  • Conduct routine oral communication in a language other than English
  • Sell products and services
  • Provide customer information and assistance
  • Produce simple word processed documents
  • Prepare and serve espresso coffee
  • Receive and store stock
  • Load and unload a ride
  • Assist with the staging of public activities and events
  • Monitor collections for changes in condition
  • Provide first aid
  • Provide a briefing or scripted commentary
  • Access and interpret product information
  • Process travel-related documentation
  • Interpret aspects of local Australian Indigenous culture
  • Provide responsible service of alcohol
  • Process financial transactions
  • Advise on products and services
  • Create and use spreadsheets
  • Develop and apply knowledge of information and cultural services organisations
  • Conduct basic oral communication in a language other than English
  • Source and present information

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