Diploma of Community Services - CHC52021

Academia Australia and Academia International

Type of institution: Registered Training Organisation
Level: Pre-degree
CRICOS: 02634E

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management. Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination. To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


  • Assess and promote social, emotional and physical wellbeing
  • Establish self-directed recovery relationships
  • Establish and confirm the counselling relationship
  • Provide person-centred services to people with disability with complex needs
  • Develop and support community leadership
  • Develop and review individual alcohol and other drugs treatment plans
  • Identify and report abuse
  • Promote and facilitate self advocacy
  • Facilitate changeovers
  • Secure and manage funding
  • Provide sexual and reproductive health information to clients
  • Provide advanced interventions to meet the needs of clients with alcohol and other drugs issues
  • Provide supervision in a secure system
  • Provide services to people with co-existing mental health and alcohol and other drugs issues
  • Manage head lease
  • Develop and lead community engagement strategies to enhance participation
  • Work with diverse people
  • Facilitate goal directed planning
  • Facilitate responsible behaviour
  • Promote Aboriginal and/or Torres Strait Islander cultural safety
  • Work with users of violence to effect change
  • Provide support to children affected by domestic and family violence
  • Develop social housing enterprise opportunities
  • Provide services for the needs and circumstances of young people
  • Assist families to self-manage contact
  • Facilitate the empowerment of people receiving support
  • Recognise and respond to crisis situations
  • Work effectively in trauma informed care
  • Provide case management supervision
  • Implement community development strategies
  • Work with people experiencing or at risk of homelessness
  • Facilitate and monitor contact
  • Develop strategies for alcohol and other drugs relapse prevention and management
  • Operate in a family law environment
  • Provide advocacy and representation services
  • Work with forced migrants
  • Undertake advanced assessments
  • Provide Advanced First Aid
  • Undertake bicultural work with forced migrants in Australia
  • Facilitate community participation and social inclusion
  • Support counselling clients in decision-making processes
  • Engage with health professionals and the health system
  • Facilitate the recovery process with the person, family and carers
  • Work collaboratively to maintain an environment safe for children and young people
  • Provide parenting, health and well-being education
  • Manage service response to young people in crisis
  • Analyse information for service planning and delivery
  • Work with people with mental health issues
  • Promote and represent the service
  • Identify and report children and young people at risk
  • Develop and implement service programs
  • Respond to critical situations
  • Facilitate and review case management
  • Undertake case management in a child protection framework
  • Develop and deliver community projects
  • Recognise and respond appropriately to domestic and family violence
  • Work collaboratively with the care network and other services
  • Represent organisation in court or tribunal
  • Implement case management practice
  • Support community action
  • Work within organisation and government structures to enable community development outcomes
  • Present information to stakeholder groups
  • Confirm developmental status
  • Manage and promote diversity
  • Respond to client language, literacy and numeracy needs
  • Meet statutory and organisation information requirements
  • Develop and promote positive person-centred behaviour supports
  • Analyse impacts of sociological factors on people in community work and services
  • Develop and provide person-centred service responses
  • Counsel clients affected by domestic and family violence
  • Provide systems advocacy services
  • Engage respectfully with young people
  • Research and apply evidence to practice
  • Develop, implement and review quality framework
  • Facilitate the counselling relationship and process
  • Make safety plans with people who have been subjected to domestic and family violence
  • Work with clients within the social housing system
  • Support people with autism spectrum disorder
  • Support people to improve relationships
  • Provide information/strategies to enhance capacities of Aboriginal/Torres Strait Islander families
  • Work with children and young people with complex trauma and attachment issues and needs
  • Develop and implement a community renewal plan
  • Manage personal health and wellbeing
  • Implement trauma informed care
  • Establish change promoting relationship with users of domestic and family violence
  • Manage and maintain tenancy agreements and services
  • Acquire properties by purchase or transfer
  • Coordinate client directed services
  • Maintain work health and safety
  • Develop and implement policy
  • Work within a practice framework
  • Plan health promotion and community intervention
  • Increase the safety of individuals at risk of suicide
  • Manage partnership agreements with service providers
  • Apply specialist interpersonal and counselling interview skills
  • Facilitate workplace debriefing and support processes
  • Provide recovery oriented mental health services
  • Coordinate complex case requirements
  • Provide support to children and youth in out-of-home care
  • Plan and conduct group activities
  • Assess needs of clients with alcohol and other drugs issues
  • Assess co-existing needs
  • Develop quality systems in line with registration standards
  • Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities
  • Lead the work team
  • Provide alcohol and other drugs withdrawal services
  • Develop, implement and review sexual and reproductive health education programs
  • Develop and implement procedures to enable young people to address their needs
  • Reflect on and improve own professional practice
  • Represent clients in court
  • Manage legal and ethical compliance
  • Develop workplace communication strategies
  • Support the rights and safety of children and young people
  • Develop and maintain networks and collaborative partnerships

Study information

CampusFeesMid year intakeAttendance
Melbourne International: $30,000 Yes
  • Full-time : 102 weeks
Spring Hill International: $30,000 No
  • Full-time : 102

Fee comments

Campuses: Melbourne.

$0 Tuition fee applies for students eligible to receive Government-subsidised training. The fees includes for the Diploma package for International Student and includes CHC43015 Certificate IV in Ageing Support and CHC33021 Certificate III in Individual Support

Campuses: Spring Hill.

Funding NOT available.The fees includes for the Diploma package for International Student and includes CHC43015 Certificate IV in Ageing Support and CHC33021 Certificate III in Individual Support

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